Automate inbound requests: every email and form sorted and prepared before you open it.
Emails, forms, attachments: we sort, qualify, and draft a reply. A human approves before it's sent.
The problem
A shared inbox isn't a process.
When requests arrive through several channels and get handled as they come, urgent ones get buried and the same answer is rewritten a hundred times.
Things we hear a lot
Nobody knows who replied to which email.
We rewrite the same answer every day.
We open attachments one by one to find out what they are.
Urgent requests are spotted too late.
What we deliver
Four deliverables, in this order.
A map of your requests
Types, volumes, who handles what: we lay out what actually comes in before deciding what to automate.
Automatic sorting and qualification
Each request is classified by type and urgency, and missing information is flagged on arrival.
Pre-drafted replies
Built from your standard answers and in your tone. They're reviewed and sent by a person, never on their own.
Shared tracking
Who handles what, since when, with what history: the team sees the status of every request.
How it runs
Three steps, without ever switching off your inbox.
Mapping
2 to 3 weeks
We analyze one real month of requests: types, volumes, who handles what. Together we set the categories, the urgency rules and your standard replies.
Parallel build
6 to 12 weeks
Sorting first runs alongside your usual handling: the tool classifies and suggests replies, and you compare with what you would have done. We tune it every week until the classification is reliable.
Switchover
At the end of the build
The team works in the shared tracker: the tool prepares, a person approves. You can add a category or edit a standard reply yourselves.
No reply is sent without human approval, at any stage.
Before / after
What actually changes.
Typical cases
Where it helps.
A multi-topic customer service desk
Quotes, support and follow-ups arrive at the same address: each request goes to the right person with the right context.
Cases with attachments
An admin team that must check each file is complete before processing it.
Routing to the right expert
A firm or consultancy where requests must land with the relevant specialist.
Typical situations, not client references.
When not to call us
We'd rather tell you upfront.
No. It prepares, a human approves. You can later decide to automate the simplest cases, or not.
We adapt to what you use (mailbox, forms, ticketing tool). Feasibility is checked during the audit.
We explain where it flows and limit third-party services to what's necessary. That's part of the audit.
Free call · 30 min
We'll look at your case in 30 minutes
Free call, no commitment. We'll tell you honestly if it's automatable, and if now isn't the right time.
Further reading
Our articles on this topic.
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